IMA Addendum Sheet

Public library services: the model applied to one aim/objective

Aims/objectives promote social inclusion to disadvantaged parts of the community Service infrastructure provide IT facilities for public use in libraries based in disadvantaged areas enhance loan collections in libraries based in disadvantaged areas Processes that contribute training volunteer organisers to run reading groups in small ex-mining communities story sessions for single parents and their children ICT training sessions offered free to disadvantaged people Outcome/impact indicators/success criteria (choose from these) greater confidence in use of ICT by disadvantaged people positive response by disadvantaged people to library events and activities Output/service performance indicators proportion of disadvantaged ICT users (old and unemployed people) in libraries based in disadvantaged areas ratio of stock per resident in libraries based in disadvantaged areas compared with whole authority use of stock by disadvantaged people Process performance indicators (examples) training packs sent to identified volunteer organisers number of single parents with children attending more than one session proportion of disadvantaged people attending ICT training sessions